INTERNET
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Delivery intelligence.
Your network. In focus. Every shipment accounted for.
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—Performance overview
Shipment creation date · SAST
Shipment activity
Select a date bar to explore its shipment records.
Delivery completion
Eligible delivered / eligible shipments. Exceptions excluded.
On-time performance
Rate uses assessed eligible deliveries. Missing SLA data is shown separately.
Shipment status
All shipments, using their latest stored status.
Delivery turnaround
Business days for all delivered shipments. Select a duration to view records.
Service mix
Share of all shipments by service. Slices open records; legend options hide or show categories.
Billing by service
All recorded charges in ZAR. Select a service to inspect its shipments.
Delivery & billing details
Eligibility, data coverage and operational measures.
Service performance
All shipment volume and charges; completion excludes exception shipments
| Service | Shipments | Delivered | Eligible | Exceptions | Delivery rate | Billing (ZAR) |
|---|
Shipment details 0
Inspect shipment records for the selected customer and date range.
| Waybill / reference | Created | Destination | Service | Status | Days | Charge | Record |
|---|
Shipment exceptions
Selected customer & creation-date rangeNo report loaded
Excluded from OTIF
Any shipment with a failed collection or delivery attempt is excluded from delivery-completion and on-time numerators and denominators, even if it was later delivered. This list retains failed attempts on cancelled records too. Its record rate uses all stored records; the main KPI rate uses Performance shipments only.
Main shipment exceptions
Unique exceptions / Performance shipments. Quotations and cancelled records are excluded.
Exception combinations
All records with failed attempts, including cancelled records. Each record appears in one slice.
Exceptions by reason
Each reason's percentage uses all stored records. A record with both reasons appears in both rows.
| Exception reason | Shipments | Failed attempts | % of stored records |
|---|
Failed collection & delivery attempts
Every failed attempt is listed, including records delivered or cancelled later. Exception rates count each affected record once.
| Waybill / reference | Attempt date / time | Destination | Current status | Failed attempt / parcel | Record |
|---|
Quotations
Selected customer and creation-date rangeExcluded from shipment KPIs
Saved quotations are kept here and excluded from shipment KPIs, totals and billing. A quotation that becomes a booked shipment moves into Performance after its next sync.
Quotation records
Search and inspect these records independently.
| Waybill / reference | Created | Destination | Service | Current status | Quoted rates (ZAR) | Record |
|---|
Cancelled
Selected customer and creation-date rangeExcluded from shipment KPIs
Cancelled records are kept here and excluded from shipment KPIs, totals and billing. Their histories and any earlier failed attempts remain available.
Cancelled records
Search and inspect these records independently.
| Waybill / reference | Created | Destination | Service | Current status | Recorded rates (ZAR) | Record |
|---|
KPI definitions & data coverage
Both shipment-creation dates are inclusive in Africa/Johannesburg. Current quotation and cancelled statuses are excluded from Performance shipment counts, billing, parcels, weight, deadlines, service and activity charts, and delivery KPIs. Their records remain in separate tabs. Classification follows the latest stored status; a booked quotation moves into Performance after re-syncing. Status charts show the latest stored status. Shipment history shows all synced tracking events, and the failed-attempt list retains every recorded attempt, including records cancelled later. Failed collection or delivery attempts exclude a Performance shipment from delivery-completion and on-time numerators and denominators, even if later delivered. Completion = eligible delivered / eligible shipments. On-time = on-time deliveries / assessed eligible deliveries; missing timestamps are unassessed. In-full evidence is unavailable. Main KPI exception rate = unique Performance exception shipments / Performance shipments x 100. The Exceptions tab's record rate and reason percentages use all stored records; a record with both reasons counts once overall. Graph selections filter record tables without changing headline rates. Business days exclude weekends, subtract the collection day and have a minimum of one; public holidays are not excluded. Billing sums supplied ZAR rates for Performance shipments only. Missing values are excluded from averages.
Recent successful syncs
Ranges without a successful sync may have incomplete data. An empty report does not confirm that Shiplogic has no shipments.